Privacy policy

Last updated: 28 July 2026

This privacy policy explains how Times Global Express Ltd uses personal information collected through this website and when you contact us about parcel, freight, import or delivery services.

1. Who we are

Times Global Express Ltd is the data controller for information submitted directly to us through this website. We are registered in England and Wales under company number 15645323.

2. Information we collect

• Your name, company name, work email address and telephone number.
• Shipment details you provide, including destinations, weights, dimensions, volumes and service requirements.
• Correspondence and account information created when we respond to or manage your enquiry.
• Basic technical and security information recorded by our hosting provider, such as IP address, browser type and access logs.

3. How we use your information

• To respond to enquiries and prepare shipping quotations or account reviews.
• To take steps requested by you before entering into a contract and to provide services under a contract.
• To administer customer relationships, maintain records, prevent misuse and protect our website and business.
• To meet legal, regulatory, tax and accounting obligations.

4. Legal bases

Depending on the circumstances, we process information because it is necessary to take steps at your request before a contract, to perform a contract, to comply with a legal obligation, or for our legitimate interests in operating and developing our business. Where consent is required, you may withdraw it at any time.

5. Who we share information with

We may share information with World Options, carriers, freight and customs partners where necessary to review or fulfil a shipment; with Formspree, which processes website enquiry submissions; with our website hosting and technology providers; and with professional advisers or authorities where required by law. We only share information that is reasonably necessary for the relevant purpose.

6. International transfers

Some service providers or shipping partners may process information outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate protections are used in accordance with UK data-protection law.

7. Retention

We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, to manage customer relationships, resolve disputes, and meet legal, tax and accounting requirements.

8. Your rights

You may have rights to request access to your information, correction, deletion, restriction, portability or objection to certain processing. You may also complain to the UK Information Commissioner’s Office.